简介：TheobjectiveofthisarticleistouncoverbenefitsandrisksofIntegratedProductServiceOffering(IPSO)inasystematicmanner.Todoso,itadoptsanexplorativelongitudinalin-depthcasestudy(developmentofanIPSObasedonanewtechnology)andaddsinsightstotheexistingliterature.ThearticlefirstproposesatheoreticalandgenericframeworktermedthePCP(Provider-CustomerProduct)trianglewithassociatedinformationflowanduncertainty.Second,varioustypesofbenefitsandrisksarepresentedbasedontheframework.Amongothers,thebenefitofkeepingIPR(IntellectualPropertyRights)withtheproviderandtheriskofregulationchangearenewfindingsfromthecasestudy.Inaddition,thecasestudyrevealsthatIPSOisregardedasapositivecontributortoinnovation.Applyingtheframeworkandclassificationofbenefitsandrisksasnormstoothercaseshasyettobedoneforverification.However,theframeworkcontributesscientificallytoabetterunderstandingofthebenefitsandrisksofIPSO.Inaddition,thisframeworkisadvantageouswithitseasinesstounderstand,whichcontributespracticallytothedisseminationofIPSOinsighttoindustry.